Last updated: March 2026

Built Proper is committed to protecting your privacy and handling your personal data in a transparent and secure manner.

This Privacy Policy explains how we collect, use and protect your information when you visit our website or purchase products from us.

1. Information We Collect

When you use our website or place an order, we may collect the following information:

• Name

• Email address

• Billing and delivery address

• Telephone number

• Payment details (processed securely through payment providers)

• Order history

• Website usage data such as IP address and browser type

2. How We Use Your Information

We use your personal information to:

• Process and deliver your orders

• Communicate with you about your purchase

• Provide customer support

• Improve our website and services

• Prevent fraud or security issues

• Send marketing emails if you have opted in to receive them

We only use your information where we have a lawful basis to do so under UK GDPR.

3. Payment Security

All payments made through our website are processed by secure third-party payment providers.

Built Proper does not store or have access to your full credit or debit card details.

4. Sharing Your Information

We only share your personal data when necessary to operate our business.

This may include:

• Payment processing providers

• Delivery companies and couriers

• Website hosting services

• Analytics services such as website traffic monitoring

All third parties are required to handle your data securely.

We will never sell or rent your personal information to third parties.

5. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, including legal and accounting requirements.

6. Your Rights

Under UK GDPR you have the right to:

• Access the personal data we hold about you

• Request correction of inaccurate data

• Request deletion of your personal data

• Object to certain uses of your data

• Request restriction of processing

• Request data portability

To exercise any of these rights please contact us using the details below.

7. Cookies

Our website uses cookies to improve your browsing experience and understand how visitors use the site.

Cookies help us:

• Remember your preferences

• Analyse website traffic

• Improve website functionality

You can control cookie settings through your browser.

More information can be found in our Cookie Policy.

8. Data Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss or misuse.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page.

10. Contact

If you have any questions about this Privacy Policy or how we handle your data please contact:

Email: hello@builtproper.com